Retriever Direct
What Makes Us Different?

At Retriever, we understand that the lowest processing rates do not guarantee the lowest overall processing costs. In fact, merchants searching for the lowest processing rates are usually compromising the overall savings to their bottom line. Of course, competitive discount pricing is a factor when choosing a payment-processing company, but there are other critical factors to consider.
Sales Agent Motivation
Sales Force compensation based on selling terminals & bonuses on higher
lease rates
Our sales agents are not motivated and compensated by terminal/software sale commission.
Our sales agents like to help people first. They just happen to sell services and equipment.
Our sales agents are team players working together towards achieving their goals.
We Compensate our sales force fairly, based on long-term client satisfaction and company success.
Retriever provides solutions to the merchants needs. Equipment solution(s) are always based on the clients preferred payment options.

Payment Acceptance Solutions and Services
Total Payment Services
Determine payment services available based on the merchants card & check acceptance methods
Customize and integrate the latest payment acceptance services into the latest hardware technology
Ability to inform, deliver, train and support the latest industry card & check hardware and software

Retriever offers a broad range of payment acceptance options allowing merchants to sell more merchandise and services and improve customer retention.

Training and On-going Client Education
Training and on-going information on the latest rules, regulations and acceptance procedures
On-line news & industry information on the latest fraud protection, technology and POS solutions
On-line information on minimizing risk and exposure when accepting credit card and check payment

Retriever understands the risk involved in accepting card and check payment. Through continuing merchant education and information, Retriever assists merchants in limiting their exposure to fraud & chargebacks ultimately, stabilizing maintained markups and protecting bottom line profits.

The Process and Handling of Electronic ACH Funds
Gross deposit of Visa and MasterCard funds within two and no more than three banking days
Immediate merchant notification that funds are “On Hold” due to risk investigation
Immediate notification that funds have been released to depository bank

Net deposits increase bookkeeping reconciliation time and late funds cost interest. Poor risk investigation methods delays ACH funding resulting in merchant overdrafts and fees.

On-line Portal for Reporting and Service Related Issues
On-line transaction reporting; the ability to research transactions, batches, billing statements
On-line availability of Chargeback tracking and status reports
Web site with client portal for easy access to information and links to service related topics
On-line support for ordering supplies to customer service related questions

Paper reporting is inefficient, causes potential mishandling and is not secure. Researching transactions and batch information improves bookkeeping efficiency. Simple service requests i.e., ordering paper via the phone is time consuming and un-productive.